Delete Your Account

You can ask us to delete your client or realtor account in either of these ways:

• In the Kemchuta Homes app: sign in, open your profile, choose Delete account, and confirm.
• By email: send an email to support@kemchutahomesltd.comwith the subject “Account deletion request”, from the email address registered to your account. Include your full name, the phone number on your account, and whether it is a client or realtor account.

You don’t need the app installed to delete your account by email. Uninstalling the app on its own does not delete your account.

• To protect you, we may contact you to confirm the request came from you before we delete anything.
• We complete deletion within 30 days of confirming your request and email you when it is done.
• You are signed out on all devices, and you will no longer be able to sign in to the app, the client portal or the realtor dashboard.
• Deletion is permanent and cannot be undone.

• Your account profile: name, email, phone number, date of birth and profile photo
• Your password and sign-in sessions, including sign-in tokens on your devices
• Identity (KYC) documents you uploaded
• Push notification tokens for your devices
• For realtors: bank account details and referral code
• Enquiries and inspection bookings that did not lead to a subscription or investment

Nigerian company, tax and land law requires us to keep some records even after you delete your account. We keep only what we need, restrict access to it, and use it only for these purposes:

• Subscription, payment and receipt records (including the name, contact details, next of kin and payment history on each subscription) — kept for six years after the transaction is completed or ends, to meet accounting and tax record-keeping requirements.
• Plot allocation and title records— kept for as long as the plot is registered to you, and for six years afterwards, because they prove ownership of land.
• Buy2Sell investment records(contracts, identity type and number, payments and payouts) — kept for six years after the investment is paid out or ends.
• Realtor commission and payout records— kept for six years after the commission is paid or reversed.
• Records needed for a legal claim or dispute — kept until the claim or dispute is finally resolved.

When these periods end, we delete the records or anonymise them so they no longer identify you.

• Deleting your account does not cancel an active plot subscription, instalment plan or Buy2Sell investment. Those continue under their signed documents, and we keep the details needed to complete them, issue your title documents and pay any amount due to you. To cancel a subscription, see the refund terms in our Terms of Use.
• Realtors: approved commissions due to you are paid to your registered bank account before we delete your bank details.

You can also ask us to delete specific data — for example your profile photo or an identity document you uploaded — without deleting your whole account. Email support@kemchutahomesltd.com and tell us what you want deleted. The same legal record-keeping limits apply.